Question 1

What is OIA Ads?

Accepted Answer

An Arabic-first platform that helps you collect, analyze, and view your Meta campaign data through clear metrics, alerts, and recommendations.

Question 2

Who is the platform for?

Accepted Answer

It's built for business owners, e-commerce stores, marketers, and agencies who want to track ad performance and make data-driven decisions.

Question 3

Does OIA Ads create ad campaigns?

Accepted Answer

No. At this stage, the platform operates with read-only analysis permissions and does not create, edit, or pause campaigns.

Question 4

Why do I need to connect my Meta account?

Accepted Answer

The platform needs to read your campaign, ad, and performance data so it can display and analyze it inside your dashboard.

Question 5

Can the platform modify my ads?

Accepted Answer

No. Current permissions are read-only and do not allow the platform to edit campaigns or budgets.

Question 6

Can I choose a specific ad account?

Accepted Answer

Yes. After connecting Meta, you can choose the ad account you want to analyze, and change it later.

Question 7

Can I disconnect Meta?

Accepted Answer

Yes. You can disconnect from the Meta settings, and new sync operations will stop at that point.

Question 8

Is the data shown in real time?

Accepted Answer

The platform shows the latest successfully synced data. Meta data may take some time to appear, so the dashboard shows the time of the last update.

Question 9

Why can't I keep clicking refresh?

Accepted Answer

Meta enforces limits on the number of requests. OIA Ads protects the connection from repeated refreshes and keeps the last successful data visible until a refresh becomes available.

Question 10

What happens if a refresh fails?

Accepted Answer

The last successful sync data stays saved, and a message explains the issue and when the next attempt will be available.

Question 11

Does the platform show sample or demo numbers?

Accepted Answer

No. Account pages rely only on the data actually connected and saved for the user.

Question 12

How do the smart recommendations work?

Accepted Answer

The platform reads the available performance metrics and shows notes tied to the numbers, the period, and the sample size, so each recommendation is clear and reviewable.

Question 13

Does the platform apply the recommendation automatically?

Accepted Answer

No. The platform shows the analysis and the recommendation, and the decision to act remains with you.

Question 14

Are all recommendations certain?

Accepted Answer

Recommendations are a decision-support tool, and the platform may indicate that data is insufficient when there isn't a suitable sample or a consistent comparison.

Question 15

How do I subscribe?

Accepted Answer

Create your account, then choose the right plan from the pricing page or the subscription page inside your account. Online payment isn't enabled yet, so your upgrade request is logged for our support team to follow up with you.

Question 16

How do I change my plan?

Accepted Answer

From the subscription page inside your account, you can request a different plan, and the request is logged for review and applied to your account.

Question 17

What happens when my subscription ends?

Accepted Answer

Your subscription status changes to expired, and your account returns to the basic plan limits while your saved data remains intact.

Question 18

How do I cancel my subscription?

Accepted Answer

Send a cancellation request from the subscription page or via our official email, and your subscription status is marked as canceled without deleting your data.

Question 19

How do I contact support?

Accepted Answer

Email us at info@oia-jo.com and we'll get back to you as soon as possible.

Frequently asked questions

About the platform

Connecting Meta

Data & updates

Smart analysis

Account & subscription

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